Last reviewed: 4 June 2026. This page is drafted for transparency and should be reviewed against EstateConnect's verified legal records before production reliance.
Purpose of this policy
This Privacy Policy explains how EstateConnect handles personal information collected through the public website, property enquiries, contact forms, telephone or email conversations, property-service instructions and related business processes.
This policy is drafted for transparency and must be checked against EstateConnect's verified legal details, operational systems and professional legal advice before final production reliance.
Responsible party
EstateConnect is the responsible party for personal information submitted through this website unless another responsible party is clearly identified during a specific property transaction or service process. Verified legal entity and Information Officer details should be maintained in Wagtail Site Settings and displayed on this page where applicable.
Personal information we may collect
EstateConnect may collect names, contact details, property locations, property interests, enquiry messages, lead source details, page URLs, consent timestamps and information needed to respond to a property-service request.
If a transaction or verification process proceeds, EstateConnect may request additional records such as identity documents, proof of address, authority-to-act documents, company or trust information, beneficial-owner information, source-of-funds information and FICA verification records. These sensitive records should not be submitted through the public website enquiry form.
Why we process personal information
Personal information may be processed to respond to enquiries, provide sales, rental, property-management, investor or developer support, manage lead records, arrange viewings or conversations, meet legal and regulatory obligations, protect EstateConnect's rights, prevent fraud and improve website performance.
Legal bases and consent
Processing may be based on consent, contract preparation or performance, legal obligations, legitimate interests connected to property services, or another basis permitted by South African law. Where the website asks for consent, the consent must be voluntary, specific and informed.
Sharing personal information
EstateConnect may share relevant personal information with authorised staff, property practitioners, service providers, hosting and email providers, CRM or listing-service providers, professional advisers, transaction parties, regulators or law-enforcement bodies where legally required or reasonably necessary for the property-service purpose.
The public website and CRM/integration systems must remain separated through controlled service clients and public APIs, not shared public-site database access.
Retention
EstateConnect should keep personal information only for as long as needed for the purpose collected, legal and regulatory obligations, dispute handling, audit requirements or legitimate business records. Retention periods should be reviewed when final legal and operational policies are approved.
Security
EstateConnect should use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, alteration or misuse. Sensitive verification documents should be requested and transferred through an appropriate secure process, not through the public enquiry form.
Cookies and website data
The website may use standard server logs, security controls, analytics or similar technologies to understand website use and maintain the service. Any future marketing, analytics or advertising cookies should be disclosed clearly and configured lawfully.
Your rights
Subject to applicable law, data subjects may ask for access to their personal information, correction or deletion of inaccurate information, objection to certain processing, withdrawal of consent where consent is the basis for processing, and information about how personal information has been used or shared.
Complaints
Questions should first be sent to EstateConnect using the Information Officer details published on this website. Data subjects may also contact the Information Regulator South Africa through inforegulator.org.za.
Updates
EstateConnect may update this policy as laws, systems and services change. The latest reviewed date appears at the top of this page.